The Risk Management function of the Back Office operations for Cybergaming works on solutions that an are built on a highly advanced device identification and reputation management platform to prevent online fraud, abusive behavior, and unauthorized access to online services. The system in place flags suspicious and hard-to-spot associations between computers and online accounts that have a history of fraudulent and abusive behavior.
This will be handled by our team of investigators who handle financial fraud such as credit card misuse and chargeback, abuse of stolen financials, money laundering, account hackings etc and gaming fraud such as collusion and BOTS. We detect and prevent financial and gaming fraud by game review, financial history, gaming patterns and subsequently grade players on their risk profile. Our job is to also to document the Standard Operating Procedures (SOP's) for identifying Fraud Pattern, Fraud Management, Reason Codes and Time Frames for verification and postponing cash outs and the Escalation Matrix. At times, the objective of this team is also to recover the returned transactions and chargeback's of an account and at the same time give instructions to CS to retain the customer or not.
The Risk Management Team of Cybergaming seeks to fulfill its mission through five main areas of concentration, intended to emphasis a pro-active risk analysis and strategic planning approach to the clients' risk exposures. Our goal is to align our key services with that of the client toward achieving a 'best practices' level within the gaming realm.
|Proactive and Continual Risk Identification|
|Collection, Refinement and Dissemination of Risk Profile Information|
|Serve as Subject Matter Experts|
|Develop, Implement and Monitor Solutions|
|Risk Evaluation, Measurement and Analysis|
Our risk management team is comprised of individuals that are among the best experienced in this highly sensitive area of operations.